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Tips to Help You Get Started in the Hospitality Industry

The hospitality industry is an alluring place to plant and grow your roots and follow your dream of starting your own business. Understandably, there may be times that you feel overwhelmed or even intimidated by the steps necessary to get from your business ideas to the plans to finally being open and operating. You have a great idea that you are excited to put into place, but where do you start? We have put together some tips to help you get started and flourish in the hospitality industry.

Find a Mentor

When you work for someone else, it is up to them to show you the ropes. Conversely, when you start your own business, it is up to you to know how to run that business. Again, this can be a very stressful time for an entrepreneur, and if not careful, you can reach burn out before your business takes off.

However, finding a mentor will help tremendously. Small business owners who spend three hours or more with a mentor, see higher profits and growth than going it alone, per SCORE, a nonprofit business offering mentorship services, and small business resources. Aim for a mentor in the hospitality industry with start-up experience. They can save you time and money by sharing advice and tips that have proven effective for them. The right mentor will know where to go for help, what you will need to get started and be familiar with the ins and outs of your customers

Create a Good Experience for the Customer

In the hospitality industry, the customer is your business. It’s important to provide a personalized experience for your customers to help better retain your leads. All it takes is excellent customer service from the first interaction through the very last. Address your customer by name, smile, listen, provide.

If something goes wrong, fix it. Communication is key. Be willing to work outside of the box if it is what is convenient for your customers and makes them happy. They will remember that you provided a service for their satisfaction, and they will return.

Most importantly, they will tell others. These days, customers share their negative and positive experiences immediately using social media and user rating apps such as Google Local Guides and Yelp. An excellent approach to monitor and maximize your reviews is to check the most used sites often and respond to all comments left by your verified customers, whether good or bad. Never pass up an opportunity to change an impression or show off your extensive customer service skills. Remember, you are selling an experience. Make it a great one.

Hire the Right People

Having the right support team goes right along with creating a good experience for your customers. The staff you hire is an extension of you and your services. One unpleasant interaction can ruin the entire experience.

Your team should be well-trained in customer service and understand the importance of unwavering excellence and a great personality at all times during the customer interaction. Your employees should take pride in their appearance and enjoy working in the service industry.

A great employee will have the skills to de-escalate an unhappy customer and, at the same time, create a memorable experience that turns the unhappy customer into a repeat customer.

Be Unique

Give your customers an experience that they cannot find anywhere else and do it well. Once you have their business, you will have their loyalty as long as you continue to make them happy. Think themes or particular services or first-class concierge. It’s your dream, so make it as unique as you are.

Continue Your Education

Today you can get an education with very little to no money and take only the classes you want or need. Just perform an internet search for free college classes or free business classes, and you will be amazed at what you can learn.

As a business owner, it is essential to stay up to date on small business laws and current technology. As a bonus, you will also be working on self-development, which is a must as a business owner in the hospitality field.

Build Your Network

A strong network can make a difference in your hospitality business. The more people you network with opens new possibilities. You will find mentors, business associates, word of mouth referrals, and tools to grow your business. Use your network to find helpful resources to start or grow your business and customer base and share your knowledge with them. Most cities have systems for women in business. Find one that works best for you.

Getting started in the hospitality industry can feel overwhelming or stressful in the beginning, but you will see that you can do it with the right help and determination. There are resources out there to help you along the way, including small business grants and loans for women business owners and groups that will assist you with paperwork and creating a business plan. Search for these organizations and start adding them to your network.

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How to Keep Yourself Organized When Starting Your Own Business

Starting your own business is an exciting venture. There is nothing quite like being your own boss and selling a product that you feel passionate about. But, starting your own business involves a lot of moving parts that you need to keep track of in order to be successful. The following tips can help you establish and maintain a sense of routine to keep you on track as you develop your new business.

Product Materials and Inventory

Having a system in place for your materials and inventory is absolutely crucial. When you organize your materials in a logical way and have a designated place to put everything, you make things easier to find. Doing so will result in a more well-ordered assembly line that will be likely to help you increase productivity.

Invoices and Payments

If there is one thing you really need to remain proactive about when starting your own business, it is keeping track of paperwork. From invoices to receipts, payments to notices, it is of the utmost importance that you remain organized in regard to paperwork. Keeping track of these elements electronically is definitely one of the easiest ways to stay on top of your business. Although setting up an electronic system of tracking your invoices and payments requires some time upfront as well as a good deal of patience, it is a breeze once you get going.

Keep Yourself Accountable

Doing it alone is never easy. Whether you are starting a business for the first time or this is the hundredth new business venture you are taking on, it is always easier to build something from the ground with a little bit of help. Hiring an assistant during the initial startup phases of your business is more of a necessity than a luxury. Even asking a friend to help you stay on track and to offer up opinions and double-check for quality assurance and efficacy can take your business to the next level. Be sure that no matter what else goes on, you stick to the system you have put in place, making careful adjustments as needed.

Organization makes everything more simple and enjoyable. When it comes to starting a business, the necessity of a strong organizational system truly cannot be emphasized enough. Following these tips will not only help your business stay afloat, but it will also help you feel more in charge and saner in the process.

If you need help starting your business, let us help! Contact us for a free consultation today.